Remote Support

1) Click on the logo of your system type below

2) Accept, save, download and run the application when prompted

3) Follow the on-screen instructions


Mac OS


Download software and view support guides for the systems we install.





iVMS 4200 Client (v2.8.2.2) - 19/02/2019

iVMS 4200 Client Lite (v1.0.0.5) - 08/11/2019

HikVision Video File Player - VS Player (v7.4.1)



iVMS 4200 Client for MacOS (v2.0.0.5)

HikVision VS Player for MacOS (v7.2.0)



Search on the app store for
'Hikvision iVMS 4500 Lite'
Setup Guide for iPhone



Search on the app store for
'Hikvision iVMS 4500 HD'



Search on the Google PLAY store for
'Hikvision iVMS 4500'


User Manuals

iVMS Client - Basic User Guide

CCTV Monitor - Basic User Guide

Full User Manual


FREE CCTV Quotation

Please complete the form below if you would like a FREE, no-obligation quotation today!


" After a number of burglaries, we invited AIS to update our company's security. We can now view CCTV footage from anywhere in the world and the system calls us if there is a problem. AIS were happy to carry out the installation over the weekend whilst the office was closed. We would definitely recommend AIS. "

R L Hughes Primary School, Ashton in Makerfield

" The AIS team have provided us with CCTV for the past year. We have been incredibly impressed and pleased with the service they have provided. Their expertise, support and flexibility have been of immense value. The team have accommodated the needs of the school efficiently and effectively-providing us with a bespoke, high quality system. I have no hesitation in recommending them to other schools. "

The Hayfield School, Auckley, Doncaster

" AIS Security carried out an in-depth analysis of the campus security, identifying areas of the site that required additional attention.  AIS provided us with a detailed specification and the installation work was carried out to a high standard.  AIS continue to provide us with both remote and on-site support, and they have proven themselves to be very responsive. "

Limehurst Academy, Loughborough, Leicestershire

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