Remote Support

1) Click on the logo of your system type below

2) Accept, save, download and run the application when prompted

3) Follow the on-screen instructions


Mac OS

Downloads and Support Documents

Download software for your CCTV system and support guides for all the systems we support.

Downloads and Support Documents

Please find below links to support applications and documentation for the systems we install.

Your CCTV installation engineer will supply the login details for your system separately.




iVMS 4200 Client (v2.6.2.7)

HikVision VS Player (v7.2.0)

VLC Media Player



iVMS 4200 Client (v1.02.03.02)

HikVision VS Player (v7.2.0)

Web Plugin for Mac

VLC Media Player



Search on the app store for
'Hikvision iVMS 4500 Lite'
Setup Guide for iPhone



Search on the app store for
'Hikvision iVMS 4500 HD'



Search on the Google PLAY store for
'Hikvision iVMS 4500'


User Manuals

iVMS Client - Basic User Guide

CCTV Monitor - Basic User Guide

Full User Manual

Free Quotation

Please complete the form below if you would like a FREE, no-obligation quotation today!


After a number of burglaries, we invited AIS to update our company's security. We can now view CCTV footage from anywhere in the world and the system calls us if there is a problem. AIS were happy to carry out the installation over the weekend whilst the office was closed. We would definitely recommend AIS.

R L Hughes Primary School, Ashton in Makerfield

The AIS team have provided us with CCTV for the past year. We have been incredibly impressed and pleased with the service they have provided. Their expertise, support and flexibility have been of immense value. The team have accommodated the needs of the school efficiently and effectively-providing us with a bespoke, high quality system. I have no hesitation in recommending them to other schools.

The Hayfield School, Auckley, Doncaster

AIS Security carried out an in-depth analysis of the campus security, identifying areas of the site that required additional attention.  AIS provided us with a detailed specification and the installation work was carried out to a high standard.  AIS continue to provide us with both remote and on-site support, and they have proven themselves to be very responsive.

Limehurst Academy, Loughborough, Leicestershire

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